Customer Service – Level 2 Certificate

£195 Course Fee
£195 Course Fee
115 Guided Learning Hours
115 Guided Learning Hours
13 Credits On Completion
13 Credits On Completion
6 Month Course
6 Month Course

Level 2 Certificate in Customer Service – Price £195.00

6-month course 115 Guided Learning Hours. 13 credits on completion.

This course has flexible start dates throughout the year. Flexible days and times available to suit your needs. 1:1 or group sessions. Payment plan also available.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 115 study hours to complete.

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.

Entry Requirements:

Prerequisite must be 16 years or above.

Advised that learners have Level 1 English.

Units covered include:

Delivery of Effective Customer Service

Supporting the customer service environment

How you will be assessed:

You will complete written assignments.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by Highfield.

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Team Leading qualification or Highfield Level 3 Diploma in Management

For this cost you will get:

Induction & enrolment

Subject specialist tutor

OneFile eportfolio


Quality Resources

Full support and guidance throughout tailored to your demand including any reasonable adjustments

Accredited certificate with Highfield

Progression opportunities:

Level 3 Certificate in Customer Service

Level 3 Diploma in Management

Interested in booking this course?