Level 2 Certificate in Customer Service – Price £195.00
6-month course 115 Guided Learning Hours. 13 credits on completion.
This course has flexible start dates throughout the year. Flexible days and times available to suit your needs. 1:1 or group sessions. Payment plan also available.
The flexibility of the course allows you to learn at your own pace and is estimated to take up to 115 study hours to complete.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.
Prerequisite must be 16 years or above.
Advised that learners have Level 1 English.
Units covered include:
Delivery of Effective Customer Service
Supporting the customer service environment
How you will be assessed:
You will complete written assignments.
You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by Highfield.
This course provides fantastic progression on to further distance learning courses depending on your career aims, such as the level 2 Certificate in Team Leading qualification or Highfield Level 3 Diploma in Management
For this cost you will get:
Induction & enrolment
Subject specialist tutor
Full support and guidance throughout tailored to your demand including any reasonable adjustments
Accredited certificate with Highfield
Level 3 Certificate in Customer Service
Level 3 Diploma in Management