Level 3 Certificate in Customer Services – Price £249.00
6-month course. 105 Guided Learning Hours. 13 credits on completion.
This course has flexible start dates throughout the year. Flexible days and times available to suit your needs. 1:1 or group sessions. Payment plan also available.
The flexibility of the course allows you to learn at your own pace and is estimated to take up to 130 study hours to complete.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.
Prerequisite, must be 16 years or above
Advised that learners have Level 2 English
Units covered include:
Principles of customer service delivery
Developing and improving the customer service process
How you will be assessed:
You will complete written assignments.
You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by Highfield.
This course provides fantastic progression on to further distance learning courses depending on your career aims, such as Highfield Level 3 Diploma in Team Leading or Highfield Level 3 Diploma in Management.
For this cost you will get:
Induction & enrolment
Subject specialist tutor
Full support and guidance throughout tailored to your demand including any reasonable adjustments
Accredited certificate with Highfield
Highfield Level 3 Diploma for Team Leading and Supervision
Highfield Level 3 Diploma in Management.