Customer Service – Level 3 Certificate

£249 Course Fee
£249 Course Fee
105 Guided Learning Hours
105 Guided Learning Hours
13 Credits On Completion
13 Credits On Completion
6 Month Course
6 Month Course

Level 3 Certificate in Customer Services – Price £249.00

6-month course. 105 Guided Learning Hours. 13 credits on completion.

This course has flexible start dates throughout the year. Flexible days and times available to suit your needs. 1:1 or group sessions. Payment plan also available.

The flexibility of the course allows you to learn at your own pace and is estimated to take up to 130 study hours to complete.

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles.

Entry Requirements:

Prerequisite, must be 16 years or above

Advised that learners have Level 2 English

Units covered include:

Principles of customer service delivery

Developing and improving the customer service process

How you will be assessed:

You will complete written assignments.

You will complete the course on an interactive, online learning platform and upon successful completion you will be awarded with a nationally recognised qualification and a certificate of achievement by Highfield.

This course provides fantastic progression on to further distance learning courses depending on your career aims, such as Highfield Level 3 Diploma in Team Leading or Highfield Level 3 Diploma in Management.

For this cost you will get:

Induction & enrolment

Subject specialist tutor

OneFile eportfolio


Quality Resources

Full support and guidance throughout tailored to your demand including any reasonable adjustments

Accredited certificate with Highfield

Progression opportunities:

Highfield Level 3 Diploma for Team Leading and Supervision

Highfield Level 3 Diploma in Management.

Interested in booking this course?